Question 1

What will it cost?

Accepted Answer

Until we send a case manager to your home for a no-obligation assessment and written plan of care we cannot quote an exact price. Our rates are extremely competitive, and we supply a qualified, experienced caregiver who will be compatible with your family.

Question 2

Why should I use Home With Help rather than an individual who advertises in the newspaper?

Accepted Answer

Our caregivers are screened, insured, and experienced. Every caregiver has passed a Level 2 criminal background check, E-Verify, reference checks and competency testing.

Question 3

What if my caregiver is sick?

Accepted Answer

We can supply another caregiver immediately to cover your needs. This is one of the main reasons hiring an agency matters.

Question 4

What if I need to speak with someone after normal business hours?

Accepted Answer

We guarantee you will get a member of management 24 hours a day, 365 days a year. Not an answering service.

Question 5

Can I help choose the caregiver?

Accepted Answer

Yes. We invite our clients to participate in the selection of their personal caregiver, and we guarantee that you are satisfied or we will make a change.

Question 6

Who pays the caregiver?

Accepted Answer

We do. We bill you on a weekly basis for services rendered the previous week. You have no other responsibility.

Question 7

Do you have a minimum number of hours of service?

Accepted Answer

We try to give our caregivers at least a 4-hour shift, but based on your needs and location and our caregivers' availability we can sometimes schedule less than 4 hours.

Question 8

Is there a contract to sign?

Accepted Answer

We have an agreement that defines payment terms and rates. You can cancel our service at any time.

Question 9

Does Medicare, Medicaid or any other government funding source cover home care services?

Accepted Answer

Medicare does not cover non-medical home care. Florida Medicaid long-term care programs can sometimes cover home care, with rules, restrictions and asset and income qualifications, as can VA programs. Many clients use long term care insurance, which we bill directly on your behalf.

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